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Managing Care Quality Managing Care Quality Lesley Shaw Talks with Gallagher Talks with Gallagher John Gallagher Chat GPT Podcast Chat GPT Podcast Sol Good Network FactSet U.S. Daily Market Preview FactSet U.S. Daily Market Preview FactSet Sales Gravy: Jeb Blount Sales Gravy: Jeb Blount Jeb Blount Real Estate News Today | 2 Min News | The Daily News Now! Real Estate News Today | 2 Min News | The Daily News Now! The Daily News Now! Your Brand Amplified Your Brand Amplified Anika Jackson, Bleav The Netty Life The Netty Life DRN1 Fox Business Hourly Report Fox Business Hourly Report FOX News Podcasts What's Next|科技早知道 What's Next|科技早知道 声动活泼 People Soup People Soup People Soup Bob Proctor: The Science of Success Bob Proctor: The Science of Success Bob Proctor DX Today | No-Hype Podcast & News About AI & DX DX Today | No-Hype Podcast & News About AI & DX Rick Spair Construction Brothers Construction Brothers Construction Brothers Podcast de Vendas do Diego Maia Podcast de Vendas do Diego Maia Diego Maia The Kara Goldin Show The Kara Goldin Show Kara Goldin Global Market Insights - Forex, Futures, Stocks Global Market Insights - Forex, Futures, Stocks XM.com Hot Young Designers Club | Interior Design Business Podcast Hot Young Designers Club | Interior Design Business Podcast Hot Young Designers Club The Sales Evangelist The Sales Evangelist Donald C. Kelly Being an Engineer Being an Engineer Aaron Moncur Real Money Talks Real Money Talks Loral Langemeier BetterWealth with Caleb Guilliams BetterWealth with Caleb Guilliams BetterWealth Media The Create Unknown The Create Unknown Unknown Media & Studio71 She Coaches Coaches She Coaches Coaches Candy Motzek | Life & Business Coach Action Academy | Millionaire Mentorship For Your Life & Business Action Academy | Millionaire Mentorship For Your Life & Business Brian Luebben The Efficient Advisor: Tactical Business Advice for Financial Planners The Efficient Advisor: Tactical Business Advice for Financial Planners Libby Greiwe Commodity Culture Commodity Culture Jesse Day Faith In Your Recovery Podcast Faith In Your Recovery Podcast Randy Davis The Unforget Yourself Show The Unforget Yourself Show Mark and Katie CoStar News Hotels CoStar News Hotels CoStar News Hotels The Missing Middle Podcast The Missing Middle Podcast Cara Stern, Mike Moffatt, and Meredith Martin Get Authentic with Marques Ogden Get Authentic with Marques Ogden River Media Network Deal Flow Friday Deal Flow Friday David Moghavem Farming in Five by Farmers Guardian Farming in Five by Farmers Guardian Farmers Guardian Hidden Threads: Real Private Investigators. Real Cases. Real Stories. Hidden Threads: Real Private Investigators. Real Cases. Real Stories. Macky Outlaw YoStella: Build a Better Business - Inspiration for Improving Your Brand, Marketing & People YoStella: Build a Better Business - Inspiration for Improving Your Brand, Marketing & People StellaPop Chat BDC Chat BDC Mike Opperman
Managing Care Quality

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Managing Care Quality

Lesley Shaw

Turning Information Into Improvement

June 26, 2026 12:00am 7 min

Most care services collect huge amounts of information, but how much of it is helping to drive improvement? In this episode, We explore how Registered Managers can move beyond simply collecting data and start using it to...

Busy Managing or Actually Leading?

June 15, 2026 12:00am 7 min

When everything feels urgent, how do you decide what deserves your attention most? This episode explores Peter Drucker's famous leadership quote and reflects on how leaders can focus on the priorities that have the great...

What’s Changing in CQC Inspections and What Isn’t

March 19, 2026 12:00am 18 min

CQC inspections are evolving, and there is a lot of discussion about what this really means for services. In this video, I step back from the noise to explain what is actually changing, what is staying the same, and wher...

Are You Leading or Mothering Your Team? A Mother’s Day reflection for care leaders

March 11, 2026 4:15am 21 min

A question for Registered Managers.If you stepped away from your service for a week, would your team feel confident continuing without you?Many managers in health and social care are deeply supportive of their teams. Tha...

Head Start to 2026 – Week 6 Create your 2026 roadmap

January 22, 2026 11:00pm 15 min

You’ve done a lot over these five weeks:Reflected on your 2025 story.Looked honestly at your staffing and rota.Calmed your relationship with compliance.Brought residents’ lived experience back into focus.Tuned up the ope...

Fixed 2026 Series: Week 5 Systems, Rota & Operational Flow

January 15, 2026 11:00pm 15 min

Make 2026 run smoother behind the scenesBehind every calm, resident-focused service there is usually a slightly boring truth: decent systems. When rotas, suppliers, communication and basic processes are clunky, everythin...

Week 4 Fix 2026 Series: Residents, Outcomes & Co-Production 💖

January 08, 2026 11:00pm 17 min

Week 4 is all about putting residents at the centre of your 2026 planYou’ve reflected, looked at your workforce and taken a calmer look at compliance. Now it’s time to bring everything back to the heart of your service: ...

Head start to a Fixed 2026 - Compliance with Confidence

December 25, 2025 11:00pm 14 min

Compliance can feel like a constant pressure: inspections, audits, paperwork, action plans that never quite get finished. It’s easy for it to become something we dread, rather than a structure that supports safe, high-qu...

Head Start to a Fixed 2026 - Your team and your Rota

December 18, 2025 11:00pm 18 min

Last week you took a step back and reflected on your 2025 story. You looked at data, listened to staff, brought in resident and family voices, and chose 2–3 focus areas for 2026.This week we’re moving to the foundation o...

Head Start to a Fixed 2026 -Reflect, Reset & Move with Momentum

December 11, 2025 11:00pm 17 min

There’s something powerful about a new year – but I’m a big believer that the real fresh start happens before the calendar flips. If you wait until half way through January to start thinking about 2026, you’ll probably b...

The SAF Sprint – 6 Benefits of Focused Action in 30 Days

September 26, 2025 12:00am 11 min

Today we’re talking about SAF—but with a twist. I know as a Registered Manager, when you hear SAF, you immediately think of the CQC Single Assessment Framework and that’s exactly what we’re focusing on in the SAF Sprint....

The Efficiency Trap: Why “Smooth” Shifts Can Hide Big Problems

August 22, 2025 12:00am 25 min

On paper, your care home runs like clockwork: everyone up early, meals on time, tasks ticked off but what if that “smooth” shift is actually hiding small but serious compromises to dignity, choice, and genuine person-cen...

From Avoiding to Leading: 11 ways to Face Difficult Conversations

August 18, 2025 3:30am 40 min

🤔 Dreading a difficult conversation at work? You’re not alone. Most Registered Managers I know don’t enjoy conflict.We’re often natural people-pleasers, wired to keep the peace, but avoiding hard conversations doesn’t ma...

From Unclear Goals to Measurable Momentum with OKR's

August 01, 2025 12:00am 18 min

Turning Goals into Real Progress with OKRsIn this episode of Managing Care Quality, we’re talking about why so many care home goals quietly fizzle out—and how OKRs (Objectives and Key Results) can help you turn good inte...

5 Warning Signs Your Care Home Is Losing Its Learning Culture -and How to Rebuild It

July 24, 2025 5:00am 22 min

I’m taking a look at an area area that CQC has been looking at much more closely in recent inspections the Learning Culture quality statement.A true learning culture is more than policies or training.It’s the way your te...

5 fixes that actually help When Your Digital System is Working Against You:

July 18, 2025 12:00am 26 min

5 Improvement When Your Digital System Works Against You:Mindset, Mistakes, and Lessons in Care PlanningToday, I want to talk about something that many Registered Managers and providers deal with sometimes without even r...

5 Ways Your Mindset Shapes How You Lead and Improve Quality

July 10, 2025 12:00am 24 min

When a service is under pressure, the first thing people look at is the action plan.But in my experience, the real starting point is often overlooked:👉 Mindset.In this week’s newsletter, I’m sharing the 5 mindset shifts ...

From Firefighting to Focused: What Quadrant Are You In?

April 24, 2025 8:00am 25 min

In this episode, we introduce the Qualitizer Quadrant—a practical tool to help you reflect on where you are as a care leader, both professionally and personally. Because leading a care home isn’t just about audits and ac...

From Reactive to Proactive – Embedding a Culture of Preventative Care

April 11, 2025 12:00am 18 min

Proactive care is something that is at the heart of quality in social care—but often overlooked because of the pace we’re working at. The shift from reactive to proactive care—what that really means in practice, how we s...

Better Recruitment Stronger Retention

April 04, 2025 1:15am 17 min

We are looking at something that keeps so many Registered Managers up at night… Lets look at how we can use the Rota to attract the right people and keep them.How we make sure our rota actually works for our service, ins...

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