RSR BYOST
In this episode of Repair Shop Reckoning, Kevin starts with a debate that lit up social media:Should technicians be helping pay for scan tools?But what starts as a conversation about equipment quickly turns into somethin...
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Repair Shop Reckoning
Kevin Brown
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William Lee / Candace Thompson
Business
Repair Shop Reckoning
Kevin Brown
The Collision Industry's Race to Zero
In this episode of Repair Shop Reckoning, Kevin takes on one of the most controversial topics in the collision repair industry:Who decides what a repair is worth? Too many shop owners have accepted the idea that an insur...
The Customer Is NOT Always Right
In this episode of Repair Shop Reckoning, Kevin tackles one of the most damaging beliefs in business: "The customer is always right."For years, shop owners have been taught to bend over backward for every customer, absor...
Prepare to Deliver: What Smart Owners Do During Slow Times
In this episode of Repair Shop Reckoning, Kevin tackles a reality every shop owner will face sooner or later: What do you do when the phones slow down, the bays aren't as full, and the panic starts creeping in?Too many o...
RSR Cash vs Accrual
In this episode of Repair Shop Reckoning, Kevin breaks down one of the biggest problems killing repair shops right now:Owners are doing the work… but they are not controlling the money.What starts as a conversation about...
From Mechanic to Shop Owner: The First Thing You Have to Fix Is You
In this episode of Repair Shop Reckoning, Kevin gets personal.Before the shop ownership.Before the buildings.Before the consulting.Before the success.There was a broke mechanic blaming everybody else for problems he crea...
We’re Not in Business to Lose Money
In this episode of Repair Shop Reckoning, Kevin sits down with Anthony Rendino from A/R Customs and Collision to talk about the reality of running an independent body shop in today’s insurance-driven world. This conversa...
Chaos Starts In The Shop When Communication Stops
In this episode of Repair Shop Reckoning, Kevin breaks down one of the biggest reasons shops create their own chaos… poor communication and broken expectations.Most customers can handle bad news. What they can’t handle i...
Own Your Shop. Own Your Life. The Path To Freedom
In this episode of Repair Shop Reckoning, Kevin takes the conversation beyond numbers and into what every shop owner is really chasing… freedom.Freedom from chaos.Freedom from bad customers.Freedom from living week to we...
The Balance Sheet Reality No One Talks About
In this episode of Repair Shop Reckoning, Kevin breaks down the part of the business most shop owners either avoid or don’t fully understand… the balance sheet.You can be busy, profitable, and still not actually getting ...
Stop Guessing & Start Controlling: Budget vs P & L
In this episode of Repair Shop Reckoning, Kevin takes the conversation beyond just understanding your numbers and gets into what actually separates profitable shops from the ones constantly feeling the squeeze.Most shop ...
Deeper Dive Into P & L and Budgeting
In this episode of Repair Shop Reckoning, Kevin breaks down the difference between knowing your numbers and actually running your business with them. Too many owners look at their P&L at the end of the month and treat it...
Breaking Down The Cost Of Doing Business
Most shop owners don’t have a pricing problem. They have a numbers problem and it’s costing them more than they realize.In this episode, Kevin breaks down what actually happens to every dollar that comes into a shop and ...
You Don’t Have a Sales Problem… You Have a Culture Problem
Everybody keeps talking about how this industry is broken. How it sucks. How you can’t make money. How technicians are leaving and shops are struggling.Here’s the truth. Yeah, there are problems. But that’s not the whole...
They Ignored the Trades...Now They Have to Pay for It
Everybody keeps talking about the technician shortage like it just showed up out of nowhere. It didn’t. We built it.For the last 30 years, we told kids not to go into the trades. We stripped hands on training out of scho...
The System Said He’d Never Amount to Much...They Were Wrong
Most people know Kevin Brown as the guy who tells it like it is.The shop owner. The operator. The guy calling out the chaos, the excuses, and the bad decisions that quietly kill shops.But this episode is different.This i...
Why I Switched My Shop From Flat Rate to Hourly
Flat rate worked in Kevin’s shop for years. But the world outside the shop has changed.Parts backorders. Fleet approval layers. Training the next generation of technicians.Jobs sitting in bays waiting on things nobody in...
How To Hire A Marketing Company Without Getting Scammed Like I Did
Marketing can build your shop or quietly bankrupt it.In this episode, Kevin breaks down why most marketing promises are smoke and mirrors, and what shop owners should actually measure if they want booked work, not “impre...
The Backend Mistakes That Bankrupt Shops
If you don’t know your numbers, you don’t control your business!In this episode, Kevin sits down with Maria Montie, partner at Shindel Rock and a key resource inside the Repair Shop Reckoning network, to talk about what ...
If You Don't Run Your Shop Then Your Shop Runs You
Because being good at fixing cars isn’t enough anymore...This episode is for shop owners who are tired of chaos, thin margins, and feeling like they’re constantly putting out fires.Kevin breaks down what it actually take...