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Deep Learning with PolyAI

Technologie

Deep Learning with PolyAI

Team PolyAI

Is AI the end of large engineering teams?

June 25, 2026 8:00am 45 min

Send us Fan MailEngineering teams are shrinking. But is that a crisis or an upgrade?In this episode of Deep Learning with PolyAI, Nikola Mrkšić sits down with Helen Greul, PolyAI's new SVP of Engineering, to explore what...

Can you build a custom AI agent in 10 minutes?

May 14, 2026 8:00am 23 min

Send us Fan MailTen minutes to a working AI agent, tested and ready to deploy.In this episode of Deep Learning with PolyAI, Frank Ferro sits down with Ruari Phipps, Senior Forward Deployed AI Engineer at PolyAI, for a li...

What happens when anyone can build an AI agent?

April 23, 2026 5:00am 39 min

Send us Fan MailWhat happens when the ability to build an AI agent is no longer limited to developers?In this episode of Deep Learning with PolyAI, Nikola Mrkšić sits down with Michael Chen, VP of Strategic Alliances at ...

Why do specialized AI models win in CX?

April 16, 2026 5:00am 23 min

Send us Fan MailMany AI models today are designed as generalists. But in customer experience, that approach often falls short.In this episode of Deep Learning with PolyAI, Nikola Mrkšić sits down with Matt Henderson, VP ...

Why are CX leaders stuck on the sidelines of AI?

April 09, 2026 4:00am 37 min

Send us Fan MailIn this episode of Deep Learning with PolyAI, Nikola Mrkšić sits down with Bill Staikos, Founder of Be Customer Led, to unpack why many CX leaders are still on the sidelines of the AI conversation — and w...

How can employee experience drive better CX? with Sam Stern, LinkedIn

April 02, 2026 5:00am 19 min

Send us Fan MailCustomer experience is often measured at the surface. But it’s built behind the scenes.In this episode of Deep Learning with PolyAI, Michelle Schroeder sits down with Sam Stern, who leads service design a...

Is Faster Always Better in Customer Experience?

March 19, 2026 5:00am 23 min

Send us Fan MailIn this episode of Deep Learning with PolyAI, Michelle Schroeder sits down with Nate Brown, Head of Education and Enablement at Metric Sherpa and cofounder of CX Accelerator, to discuss how AI is reshapin...

The History of Restaurant CX: From Maître d' to AI

March 12, 2026 5:00am 45 min

Send us Fan MailIn this episode of Deep Learning with PolyAI, Nikola Mrkšić sits down with Steven Fine, GM of Restaurants at PolyAI, to explore how technology has shaped the customer experience in restaurants over the pa...

What will it take to climb healthcare’s “AI Everest”?

March 05, 2026 5:00am 20 min

Send us Fan MailIn this episode of Deep Learning with PolyAI, Michelle Schroeder sits down with Sarah Wright, Vice President of Global Customer Service at ResMed, to talk about what it really takes to transform healthcar...

What happens when AI takes over healthcare admin?

February 17, 2026 12:00pm 32 min

Send us Fan MailIn this episode of Deep Learning with PolyAI, your host Nikola Mrkšić chats with Alex Brown to unpack what happens when AI takes over the administrative work that quietly defines modern healthcare. Instea...

From ATMs to AI: The History of Personalized Banking

January 28, 2026 11:00am 27 min

Send us Fan MailIn this episode of Deep Learning with PolyAI, Nikola Mrkšić sits down with Nathan Pearson, GM, Financial Services at PolyAi, to trace the evolution of personalized banking. From branch tellers and ATMs to...

Is visual context the missing link in AI for CX?

January 08, 2026 1:00pm 31 min

Send us Fan MailAI has become remarkably good at answering questions — but customer experience should go beyond answers. It’s about resolution. Too often, AI fails when customers can’t easily explain what they’re seeing ...

Can journalism teach us how to trust AI?

December 04, 2025 1:00pm 36 min

Send us Fan MailIn this episode of Deep Learning with PolyAI, Michelle Schroeder sits down with Dom Nicastro, Editor-in-Chief at Simpler Media Group and longtime journalist covering CX, content, and enterprise tech.Dom h...

What does truly multilingual CX sound like?

November 13, 2025 6:00am 33 min

Send us Fan MailEvery customer expresses themselves differently, and their choice of language is no exception. So how can brands bridge the gap when customers come to them speaking different languages?In this episode of ...

How can enterprises become fluent in AI? (VOX 2025 conference recap!)

November 06, 2025 1:00pm 25 min

Send us Fan MailAt VOX 2025, one thing was clear: the best brands aren’t just adopting AI — they’re becoming fluent in it.In this episode of Deep Learning with PolyAI, Michelle Schroeder, CMO of PolyAI, sits down with Ch...

Can we solve AI's "deer-in-headlights" problem? (with Dan Miller, founder of Opus Research)

October 16, 2025 3:00pm 33 min

Send us Fan MailThe conversational AI market has exploded: ~650 companies, even more tools, and way too many promises. For business leaders, navigating all this can be paralyzing.In this episode of Deep Learning with Pol...

Should hyper-growth brands still pick up the phone? (with Austin Towns, CTO of Hello Sugar)

October 16, 2025 2:00pm 24 min

Send us Fan MailHello Sugar is one of the fastest-growing service brands in America, with more than 140 locations and counting. From the start, they built a text-first, digital experience that customers loved. But growth...

Why do LLMs ramble on and on? (with Oliver Shoulson, Lead Dialogue Designer at PolyAI)

September 25, 2025 11:00am 33 min

Send us Fan MailLarge language models are powerful tools — but why do they ramble on and on instead of just getting to the point?In this episode of Deep Learning with PolyAI, Nikola Mrkšić sits down with Oliver Shoulson,...

Are "silent complaints" killing your brand? (with Adrian Swinscoe of Punk CX)

September 18, 2025 2:00pm 37 min

Send us Fan MailMost companies measure CX through surveys, reviews, and dashboards. But there is real danger in “silent complaints”: the underwhelming experiences that customers never report, but quietly share with frien...

Is agentic AI the answer to broken analytics?

September 11, 2025 2:00pm 29 min

Send us Fan MailAnalytics has always been the hardest part of the contact center. Dashboards are slow, incomplete, and rarely used outside of specialist teams. But what if analytics could be as simple as asking a questio...

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