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Crucial Skills | Management & Accountability

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Crucial Skills | Management & Accountability

Crucial Learning

Why AI Implementations Fail | The Behavioral Fix Most Leaders Miss

June 30, 2026 5:00am 50 min

What happens when organizations invest heavily in AI tools only to watch them underperform, or fail, altogether? Joseph Grenny is joined by JaeLynn Williams, a leader with firsthand experience implementing AI across heal...

A Manager's Guide to Delivering Tough Performance Feedback

June 23, 2026 5:00am 8 min

What do you do with an employee who believes they're excelling, but the data tells a different story? Justin Hale, coauthor of Crucial Accountability, tackles this problem head-on, showing how to initiate these uncomfort...

Confessions of a New Manager: How to Set Your New Leaders Up for Success

June 16, 2026 5:00am 29 min

Stepping into a management role for the first time is harder than most new bosses let on, and harder than most employees realize. Joseph Grenny shares findings from a study conducted with new managers, revealing four sur...

How to Handle Criticism Without Getting Defensive | Three Practical Ways to Turn Feedback Into Growth

June 09, 2026 5:00am 7 min

Have you ever heard the phrase "constructive criticism" and immediately felt your guard go up? You're not alone. For many people, feedback feels personal, uncomfortable, or even discouraging, especially when it's deliver...

Feedsmacked: Crucial Skills to Receive Tough Feedback

June 02, 2026 5:00am 47 min

Most of us have spent years learning how to give feedback well, but what about when you're on the receiving end of something unexpected or blunt? Joseph Grenny looks back on 35 years of his own research to explore this e...

Working with Difficult People | How to Increase Understanding with Brittney Maxfield

May 26, 2026 5:00am 7 min

We've all had that person at work whose style rubs you the wrong way. It's easy to write them off as difficult. But what if the story you're telling yourself about them isn't the full picture?Brittney Maxfield introduces...

The Accountability Difference | Building Teams That Make and Keep Commitments with Justin Hale

May 19, 2026 5:00am 33 min

Accountability is one of the most talked-about topics in organizational culture, yet one of the least understood. We’re here to fix that.Justin Hale, coauthor of Crucial Accountability, makes the case that accountability...

Why We Fear Feedback | 3 Steps to Deliver Feedback Well with Justin Hale

May 12, 2026 5:00am 7 min

Have you ever avoided giving feedback because you didn’t want to create tension, damage a relationship, or say the wrong thing?Justin Hale breaks down why feedback conversations often go wrong and shares a practical fram...

How to Fix Your Accountability Problem | Three Crucial Conversations for Leaders with Joseph Grenny

May 05, 2026 5:00am 39 min

In recent years, "quiet quitting" has made headlines as employees grow increasingly burned out and disengaged. But while it feels like a recent phenomenon, is it actually new?Joseph Grenny, New York Times bestselling aut...

How to Leave a Bad Boss on Good Terms with Emily Gregory

April 28, 2026 5:00am 7 min

Have you ever had a boss you just didn’t like? Did it ever make you want to leave? You’re not alone—and there’s a better way to handle it.Emily Gregory breaks down what it’s like navigating a difficult boss. Rather than ...

The Manager’s Dilemma | Balancing Empathy and Accountability with Emily Gregory

April 21, 2026 5:00am 50 min

What makes a good leader? How do you balance caring about your people with holding high standards? Hosts Brittney and Justin step aside to feature Emily Gregory, co-author of Crucial Conversations and a Crucial Learning ...

Psychological Safety for Leaders | Creating Healthy Conversations in the Workplace

April 14, 2026 5:00am 11 min

You know psychological safety matters. But here's the part most people miss: your leaders need it too—and when they don't have it, it changes everything about how they show up in the room.Crucial Conversations coauthor J...

Start With Heart: The First Step to Effective Communication | Shift Your Intentions to Improve Every Conversation

April 07, 2026 5:00am 34 min

There is one fundamental skill that determines whether a conversation leads to conflict or connection—and most people overlook it. Scott Robley explains why the most important part of any high-stakes conversation isn’t w...

Welcome to the Crucial Skills Podcast

April 07, 2026 5:00am 1 min

The Crucial Skills Podcast is brought to you by the authors and experts at Crucial Learning, home of Crucial Conversations for Mastering Dialogue and Crucial Conversations for Accountability training. 

Welcome to the Crucial Skills Podcast | Building Skills That Will Transform Your Conversations

April 07, 2026 5:00am 18 min

Welcome to the Crucial Skills podcast!Hosts Brittney Maxfield and Justin Hale share the mission, philosophy, and practical impact behind Crucial Learning’s work. The focus is on a small set of high-leverage communication...

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